RETURN POLICY
We want you to feel confident shopping with Orcie Boutique. We understand that sometimes a look may not fit or feel the way you expected. Eligible merchandise may be returned for store credit when the requirements below are met.
RETURN WINDOW
Please contact us as soon as possible at info@orcieboutique.com to request a return.
Return requests must be submitted within 7 calendar days of the confirmed delivery date.
Once your return is approved, your package must be postmarked within 3 business days of approval. Returns requested or shipped outside of these timeframes will not be accepted.
Please do not send merchandise back without first contacting us and receiving return approval and instructions.
STORE CREDIT
Approved returns are eligible for store credit only. We do not issue refunds to the original form of payment.
Store credit will be issued for the purchase price of eligible returned merchandise after the return has been received, inspected, and approved.
Original shipping charges are non-refundable and will not be included in your store credit.
RETURN CONDITION
We completely understand that you may need to try your new look on. However, all returned merchandise must arrive in its original, resalable condition.
To qualify for store credit, merchandise must be:
Damage resulting from improper fit, excessive pulling or force, or customer handling is not considered a merchandise defect.
All returns are inspected upon arrival. Orcie Boutique reserves the right to decline any return that does not meet the requirements of this policy. Merchandise that does not pass inspection will not qualify for store credit and may be returned to the customer at the customer’s expense.
FINAL SALE
The following merchandise is FINAL SALE and cannot be returned or exchanged:
Select specialty or embellished garments may also be designated FINAL SALE due to their delicate detailing or craftsmanship. When applicable, the Final Sale designation will be stated on the product page.
A promotional discount or discount code does not automatically make an item Final Sale unless specifically stated as part of the promotion.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please email info@orcieboutique.com within 48 hours of confirmed delivery.
Please include your order number and clear photos of the merchandise and the issue so our team can assist you.
Claims submitted after the 48-hour period may not be eligible for resolution.
RETURN SHIPPING
Customers are responsible for the cost of shipping eligible returns back to Orcie Boutique unless the return is the result of an error on our part.
We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been completed. Orcie Boutique is not responsible for return packages that are lost, stolen, misdirected, or not received.
Approved returns should be mailed to:
ORCIE Boutique
1527 Gause Blvd
Unit #416
Slidell, LA 70458
Do not mail a return to this address without prior return approval. Merchandise sent without authorization may not be accepted or processed.
RETURN PROCESSING
Please allow 5–7 business days from the date your return is delivered to Orcie Boutique for your merchandise to be inspected and processed.
Once your return has been approved after inspection, your store credit will be issued electronically.
EXCHANGES
We do not offer direct exchanges.
Because styles and sizes may sell out quickly, we cannot guarantee that another size or item will be available by the time your return is processed. Once your eligible return is approved and store credit is issued, you may use your credit toward a new purchase.
QUESTIONS & RETURN REQUESTS
For all return requests or questions regarding your return, please contact:
info@orcieboutique.com
Orcie Boutique reserves the right to refuse returns that do not comply with this Return Policy.
